Making a purchase & ordering goods

1. If you make a purchase but want to cancel your order before I dispatch it you are free to do so.

2. I can also decline to supply a product to you at any point before its dispatch. If you have already paid for it I will refund you in full.

3. Once a product is dispatched a contract is made between us.

4. You must have an email address to purchase from me & you agree that email can be used as our means of communication.

5. After purchasing from me you will be sent your receipt, dispatch date & tracking details via email. It is your responsibility to check that all the details in these emails are correct & inline with what you've ordered.

6. It is your responsibility to ensure you are able to receive emails from Cymbal Junkie.  Please add “info@cymbaljunkie.com" to your safe sender list & make sure your email software doesn’t block emails from me. 

7. You undertake that all the details you provide me for the purpose of ordering or purchasing goods are correct, that any credit cards, debit cards, Paypal accounts or bank accounts you use are your own, & that there are sufficient funds to cover the cost of the goods you order. If there are any changes to the details supplied by you it is your responsibility to inform me as soon as possible.

 

Processing orders & delivery

8.  I debit credit cards, debit cards, Paypal accounts & bank accounts on the day the order is placed. All prices include taxes (where applicable) unless otherwise stated.

9. Goods will be sent to the address given to me by you in your order.

10.  I aim to dispatch all items in the timescale stated (see the Cymbal Junkie Postage & Shipping page for current details). However, during very busy periods it may occasionally not be possible to dispatch goods until the working day after the one stated. In the unlikely event that this occurs I will notify you of the delay.

11. I only uses reputable couriers & book these services in good faith. However, I am not responsible for any delays in delivery times that may occur once the goods have left me & are in the hands of the courier.

 

VAT, duty & import charges

12. If you are buying from outside the UK your goods may be subject to import VAT, duty charges & customs clearance fees. These charges are applied by your country & I have no control over them. All such VAT, duty & customs clearance fees must be paid by you, unless you elect to have Cymbal Junkie pay them for you (as detailed in the "import VAT/duty fees" section of our Postage & Shipping page).

 

Returns

13. You may return goods for any reason up to 14 days after the day you received them (new items) and up to 7 days after the date you received them (pre-loved items). You must request a return within this period either by emailing or phoning me quoting your name, address and the item ordered. You then have a further 14 days to return the goods back to me (new items) and a further 7 days to return the goods back to me (pre-loved items). Full details can be seen on the Cymbal Junkie Returns page.

14. The return postage or shipping is payable by you.

15. All return items must be sent back to me in the original box with all the original internal packaging in place.

16. Goods must be returned to me in the same condition they were sent, showing no signs of use or abuse. They must also not have been cleaned with any professional or household cleaning products, or have been altered or modified in any way. 

17. You are responsible for the safe arrival of any items you return. I strongly suggest using a good courier & sending the item via a tracked & fully insured service. Please note that despite the fact that they will always sell it to you some courier's insurance does not include musical instruments, or has many exclusions & value limitations on them. Please check the small print details before paying for insurance with a courier.

18. If you are returning items from outside the UK any VAT/duty/customs charges we have to pay to receive the goods will be deducted from you refund amount.

 

Damaged, defective or incorrectly sent items

19. If any items arrive to you damaged or defective, or are not the item that you ordered I replace the goods where possible, or refund to you the amount you paid for the goods.

 

Warranties

20. All new cymbals come with a manufacturer's warranty. Pre-loved cymbals do not come with a warranty unless otherwise stated on the listing. You can see the full details of the manufacturer's warranties on our Warranties page.

 

Liability

21.  I doe not accept liability for any errors or omissions & reserve the right to change information, prices, specifications & descriptions of listed goods & products at any time. However, I will do my best to correct errors & omissions as quickly as possible after being notified of them.

22. The products sold on this website are not for re-sale or distribution. I do not accept liability for any loses whatsoever (either direct or 3rd party) that arise out of the use of this website, or for any products purchased from me that are not used in accordance with these terms & conditions.