UK Returns

We have a no quibble returns policy on all cymbals.

You can get a full refund or choose another cymbal.

NEW cymbals

To qualify for a return  on a NEW cymbal you must:

1. CONTACT US to request a return within 14 days of the date you received your cymbal.

2. Send the cymbal back to us so we receive it within 14 days after that.

3. Return your cymbal in its original brand new condition.

4. Return your cymbal using the original box and all the protective packaging.

5. Not have cleaned your cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return postage.

PRE-LOVED cymbals

To qualify for a return  on a PRE-LOVED cymbal you must:

1. CONTACT US to request a return within 7 days of the date you received your cymbal.

2. Send the cymbal back to us so we receive it within 7 days after that.

3. Return your cymbal in its original used condition.

4. Return your cymbal using the original box and all the protective packaging.

5. Not have cleaned your cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return postage.

International Returns

We have a no quibble returns policy on all cymbals.

You will get a full refund for the amount you paid for the cymbal (excluding the original shipping cost).

NEW cymbals

To qualify for a return on a NEW cymbal you must:

1. CONTACT US to request a return within 14 days of the date you received your cymbal.

2. Send the cymbal back to us so we receive it within 14 days after that.

3. Return your cymbal in its original brand new condition.

4. Return your cymbal using the original box and all the protective packaging.

5. Not have cleaned your cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return shipping and any VAT/duty fees.

PRE-LOVED cymbals

To qualify for a return on a PRE-LOVED cymbal you must:

1. CONTACT US to request a return within 7 days of the date you received your cymbal.

2. Send the cymbal back to us so we receive it within 7 days after that.

3. Return your cymbal in its original used condition.

4. Return your cymbal using the original box and all the protective packaging.

5. Not have cleaned your cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return shipping and any VAT/duty fees.

If you have any questions about returns