UK Returns

We have a no quibble returns policy on all cymbals.

You can get a full refund or choose another cymbal.

NEW cymbals - 28 day returns

To qualify for a return  on a NEW cymbal you must:

1. Contact us to request a return within 14 days of the date you received the cymbal.

2. Send the cymbal back to us so we receive it within 14 days after that.

3. Return the cymbal in its original brand new condition.

4. Return the cymbal using the original box & all the protective packaging.

5. Not have cleaned the cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return postage.

PRE-LOVED cymbals - 14 day returns

To qualify for a return  on a PRE-LOVED cymbal you must:

1. Contact us to request a return within 7 days of the date you received the cymbal.

2. Send the cymbal back to us so we receive it within 7 days after that.

3. Return the cymbal in its original used condition.

4. Return the cymbal using the original box & all the protective packaging.

5. Not have cleaned the cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return postage.

International Returns

We have a no quibble returns policy on all cymbals.

You will get a full refund for the amount you paid for the cymbal (excluding the original shipping cost).

NEW cymbals - 28 day returns

To qualify for a return on a NEW cymbal you must:

1. Contact us to request a return within 14 days of the date you received the cymbal.

2. Send the cymbal back to us so we receive it within 14 days after that.

3. Return the cymbal in its original brand new condition.

4. Return the cymbal using the original box & all the protective packaging.

5. Not have cleaned the cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return shipping & any customs/VAT/duty fees.

PRE-LOVED cymbals - 14 day returns

To qualify for a return on a PRE-LOVED cymbal you must:

1. Contact us to request a return within 7 days of the date you received the cymbal.

2. Send the cymbal back to us so we receive it within 7 days after that.

3. Return the cymbal in its original used condition.

4. Return the cymbal using the original box & all the protective packaging.

5. Not have cleaned the cymbal with cymbal cleaner, or any other professional or household cleaning products.

6. Not have modified or altered the cymbal in any way.

7. Pay for the return shipping & any customs/VAT/duty fees.

If you have any questions about returns